Your order will be processed within 1 business day. Once dispatched, you will receive tracking details via email and on your registered contact number. Please note that these timelines are estimates provided by our delivery partners, and unforeseen circumstances may cause delays.

Free shipping on all.

Yes, you can change the shipping address as long as the order has not yet been shipped. Please contact us via email or phone for assistance with this.

We usually ship out all orders that we receive within 1 business day, you will receive a notification via email and on your registered contact number with details of the delivery partner and tracking ID. Additionally, you can track the status of your order on website

If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notifications about attempted delivery. See if any of your neighbors/friends/owners/security guards have collected your product on your behalf. In the unlikely event of you still not being able to locate your item, please contact us within 24 hours of delivery and we will be happy to help. Please note we won't be able to consider the complaint after 24 hours and in case of OTP verified delivery.

"RTO" stands for Return to Origin. This status is assigned to orders that our delivery partners attempt to deliver but are unsuccessful after a maximum of three tries. Your order may be marked as RTO due to below reasons ;

1. Delivery partners are unable to contact you.
2. Difficulty in locating your address.
3. Incorrect phone number or delivery address provided by you.
4. Mismatch in address and pincode. After the first failed attempt, the delivery partner will contact you to arrange a rescheduled delivery. If they are still unable to deliver after two additional attempts for the reasons mentioned, the order will be returned to us and marked as RTO.
5. To avoid this, please ensure that you answer the calls from delivery partners and respond to their messages promptly to reschedule delivery after a failed attempt. This proactive communication helps ensure successful delivery of your order.

If it so happens that your order has been RTO'ed without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further.

1. We offer a 7-day return window on eligible products.

Eligibility:

• Item must be unused, unworn, unwashed, with original tags attached and original packaging intact.

• Return request must be initiated within 7 days of delivery.

• Items showing signs of wear, washing, perfume, deodorant stains, damage, or alterations are not eligible for return.

Instructions:

• Do not remove the tags from the product.

• Ensure the product is returned in its original condition with all packaging and accessories.

• Only one return request per order is allowed.

2. Return Modes:

• If reverse pickup is available at your pincode, we will arrange it.

• A return processing fee of ₹200 will be deducted from the refund amount. This includes both forward shipping and return pickup charges.

• If reverse pickup is unavailable, the customer must self-ship the item.

• The ₹200 return processing fee will still apply.

3. Important Notes:

• Promotional offers, clearance sale items, and BOGO purchases are not eligible for return or refund.

• Return approval is subject to product inspection after receipt at our warehouse.

• Felcor Club reserves the right to reject returns that do not meet the eligibility conditions.

Refunds for Prepaid Orders:

• Approved refunds are credited to the original payment method used during purchase.

• Refunds are processed within 5–7 business days after the returned item passes quality inspection.

• A return processing fee of ₹200 will be deducted from eligible returns. This includes both forward shipping and return pickup charges.

Refunds for COD Orders:

• Approved refunds for COD orders are issued as store credit valid for 30 days.

• Store credit cannot be redeemed for cash or transferred to another account.

Partial COD Orders:

• The ₹99 advance payment is non-refundable if the order is cancelled after dispatch, refused at delivery, returned due to customer unavailability, or returned due to non-acceptance.

Important Notes:

• Products that fail quality inspection are not eligible for refund.

• Products returned without original tags, packaging, or in used/worn condition are not eligible for refund.

• Items purchased under promotional offers, clearance sales, or BOGO offers are not eligible for refund.

• Shipping and processing charges are non-refundable.

• Exchange requests must be raised within 7 days of delivery.

• Only one exchange is allowed per order.

• A flat exchange fee of ₹200 applies. This fee covers both return pickup and re-delivery charges.

• Exchange requests are subject to stock availability.

• Exchanges are allowed for:
- A different size of the same product (subject to availability).
- Another product of equal or higher value. Any price difference must be paid before dispatch.

• Products must be unused, unworn, unwashed, and returned with original tags and packaging intact.

• Products showing signs of wear, washing, perfume, deodorant stains, damage, or alterations are not eligible for exchange.

• Items purchased under promotional offers, clearance sales, or BOGO offers are not eligible for exchange.

• Exchange approval is subject to product inspection after receipt at our warehouse.

To cancel your order, please get in touch with our customer support team at 7877166979 before the order is dispatched. You can also reach us via email at support@felcorclub.com. Once the order has been dispatched, we regret that we cannot process cancellation requests. Alternatively, if you decide not to accept the delivery, you can refuse the package upon arrival.

Once the order is canceled, the refund usually gets processed within 1 Business day, further it may take 5-7 working days for the refunded amount to reflect in your account, as per standard banking procedures. Incase of store credits, the redeemed credits will be added back the same voucher.
Note - Delivery charges are non-refundable

You will not be able to change the product Size or color once the order is placed,  you can cancel the existing order and you can place a new order before the order gets shipped.

To modify the address or contact details of your order, please get in touch with our customer support team at 7877166979 before the order is dispatched. You can also reach us via email at order@therogueclub.com. Once the order has been dispatched, we regret that we cannot process modification requests.

Mail us the details of your transaction to support@felcorclub.com, we will verify and get back to you at the earliest. Also, we're easily approachable on the phone on our contact number - 7877166979.

We accept Visa and Mastercard.

Avail 5% discount on placing a prepaid order.