RETURN / EXCHANGE POLICY

Thank you for shopping with Felcor Club (“we,” “our,” “us”).
We want you to be satisfied with your purchase, and we’ve outlined our return and refund process below. By placing an order with us, you agree to the terms of this policy.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be:
    Unworn, unwashed, and unused.
    In original condition with tags, labels, and packaging intact.

    Free from stains, perfume, deodorant marks, or damage

2. Return Process

To initiate a return, contact us at support@felcorclub.com with your order number and reason for return.

  1. Our team will verify eligibility and provide return instructions.
  2. A flat ₹200 return processing fee will be deducted from the refund amount. This covers both forward shipping and return pickup charges.
  3. Once we receive and inspect the returned product, we’ll notify you of approval or rejection.

3. Refunds

  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be made to your original payment method (credit/debit card, UPI, wallet, etc.).
  • For Cash on Delivery (COD) orders, refunds will be issued as store credit.
  • Store credit is valid for 30 days from the date of issue.
  • Original shipping charges (if any) are non-refundable.
  • A ₹200 return processing fee will be deducted from eligible returns


4.Exchanges


• Exchanges are accepted within 7 days of delivery.

• Only one exchange is allowed per order.

• Exchange requests are subject to stock availability.

• A flat ₹200 exchange fee applies, covering return pickup and re-delivery.

• If exchanging for a higher-value product, the price difference must be paid before dispatch.

5. Damaged or Wrong Product

  • If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos of the product and packaging.
  • We will arrange a replacement at no extra cost, or issue a full refund if replacement is unavailable.


6. NON-DELIVERY / REFUSED ORDERS

• Orders refused at delivery or returned due to customer unavailability are not eligible for free re-shipping.

• Re-shipping charges may apply before the order is dispatched again.

• Shipping charges incurred on refused deliveries are non-refundable.

• For Partial COD orders, the advance amount paid at the time of order placement is non-refundable if the customer refuses delivery, is unavailable for delivery, or the order is returned due to non-acceptance.

• The advance payment is used to cover shipping, handling, and operational costs incurred in processing the order.

7. Late or Missing Refunds

  • If you haven’t received your refund yet:

    First check your bank or payment account.
    Contact your card issuer or bank, as processing times may vary.
    If you’ve done all this and still have not received your refund, contact us at support@felcorclub.com.


NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Products purchased during clearance sales.

• Buy One Get One (BOGO) offers.

• Gift cards and promotional items.

• Products damaged due to misuse, washing, or improper handling by the customer.

8. Contact Us

For return and refund requests, please reach out to:

Felcor Club
Email: support@felcorclub.com
Phone: 7877166979
Address: 51/15, Shipra Path, Mansarovar, Jaipur,302020